Used Zammad version: Latest
Used Zammad installation type: Docker
Browser + version: Chrome
Create a ticket with the api but of type “email” and not of type “note”.
In spite of my numerous tests, the ticket is created in note type
Here is the code we use
title: title.value,
group: 'Users',
customer: props.email,
priority_id: selectedPriority.value,
type: selectedType.value,
associated_server: associatedServer.value,
article: {
subject: title.value,
body: body.value,
type_id: 1,
type : "email",
from: "Users",
to : "Support <support@test.com>",
cc : "",
content_type: "text/html",
internal: false,
attachments: attachments.value,
}
Have you tried to only use either type or type_id?
Yes! I have tested a lot of things
If it may help here’s the working code we’re using.
var POST_URL = "________";
var MY_TOKEN = "________"
function onSubmit(e) {
// get all item responses contained in a form response
var response = e.response.getItemResponses();
// get the email address of the person who submitted a response
// Since we've activated the "collect e-mail function" under settings of our form (required for this script to work)
var mail = allResponses[allResponses.length - 1].getRespondentEmail();
// Creating the ticket body
var ticketBody ="";
for (let i = 0; i < response.length; i++) {
// The following code is only needed if you have your users uploading files.
if (response[i].getItem().getType() == "FILE_UPLOAD")
{
var string = response[i].getResponse().toString();
var splitted = string.split(",");
for (let h = 0; h < splitted.length; h++)
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1 Like
In PHP, i use this to post the JSON-Data to instance_url/ticket_articles:
$postdata = array(
"ticket_id" => $tickeid,
"subject" => $articlesubject,
"body" => $body,
"content_type" => "text/html",
"type" => "email",
"internal" => false,
"sender" => "Agent",
"to" => $email,
);
Maybe, you are missing the “sender” field?
2 Likes
@Filippoc @richie_77 Thank you both.
1 Like
system
August 25, 2022, 1:14pm
7
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