Title: Counting rows and collapsing rows for grouping.
- I want to get autosum functionality for the number of rows and collapse rows with the filter description.
- I have a view arranged and filtered by operators. I do not see the sum of orders of a given operator. The second problem is the possibility of when I click the mouse on the description of a grouped item with a filter to collapse it, in this way I can also reduce the amount of data in the view window.
3)By default, Zammad does not allow collapsing of grouping results and does not include the sum of grouping rows. - What is your expectation/what do you want to achieve?
Where I have grouping by the operator, add [number] the sum of the rows of the operator’s data.
Second request.
Introduce a function that will allow you to collapse and expand grouped results in a list.
If there is any more useful information, feel free to share it all (e.g.: mockup screenshots, if something is UI related, or the API URL/documentation URL for a service you need a connection to).
Your Zammad environment:
- Average concurrent agent count: 70
- Average tickets a day: 20
- What roles/people are involved: Software Service Department. Implementation Department. Sales Department
Anything else which you think is useful to understand your use case:
For the Zammad manager, if you add row summation, it will make it much easier for him to manage a group of operators.
Thank you and have fun. Michał Bosak
