Correct configuration on trigger tickets

Infos:

  • Used Zammad version: 5.0.x
  • Used Zammad installation type: source
  • Operating system: Ubuntu 20.04
  • Browser + version: Chrome

Expected behavior:

Cuando en el ticket el agente fue el último en responder y transcurren 2 dias, sin respuesta, el ticket debe de cerrarse.

Actual behavior:

I’m trying to create a trigger to close some tickets, when in the ticket the agent was the last to respond and 2 days elapse, with no response, the ticket must be closed, in the image below it is only 2 minutes while we do tests, but also this did not work. If you have a correct configuration, I will grateful for your help.

Steps to reproduce the behavior:

Always it’s happening

Hey @JDRodriguez ,

triggers only run when a ticket gets updated:
https://admin-docs.zammad.org/en/latest/manage/trigger.html

You even specified in your trigger that the tickets needs to get updated while trying to achive:

So if you really want to close a ticket “after time x has passed” with no interaction whatsoever you’re probably better off with a scheduler:
https://admin-docs.zammad.org/en/latest/manage/scheduler.html

Be careful with your goal though. Currently a customer could reply all he wants but couldn’t prevent the ticket from being closed.

cheers