Core Workflows: Hide Title and or text

Technical assistance
1

Infos:

  • Used Zammad version: 6.3.x.70297fbb6.saas
  • Used Zammad installation type: Saas
  • Operating system: Windows 10
  • Browser + version: Edge 126.0.2592.61

Expected behavior:

  • we are building a basic form for customer tickets with core workflows. These should be guided
  • during the ticket creating we would like to hide title and text and autofill them later with the guided infos.

Actual behavior:

ticket object variables “text” and “title” do not allow hide and are positioned at the top.
So when you follow the ticket down a customer will first fill title and text before being presented with guided options.
Only options are toggle readonly or fill.
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Steps to reproduce the behavior:

  • create core workflow for a ticket and use action for title or text.
2

We had this question several times by now in the last weeks and months. This is not possible in any way.

3

After we’ve talked on the phone today, i have created a Feature Request for your use case as this is asked a lot in my workshops:

Position ticket attributes above or in between “Title” and “Text” in the ticket creation mask - Feature requests - Zammad - Community

Feel free to add your use case (not the hiding solution, though).

I don’t think it should be possible to hide title and/or text as these two fields are super essential in all of Zammad. But Core Workflows are able to prefill them based on selections.

4

I think you mistake threads? The thread topic is in a way different context than your FR.

5

Yeah, my FR is not exactly what s.fischer asked here, but according to our phone call today it is related.

6

Ok thanks for the reply and the FR. I will add to the discussion there.
If anybody wants to close this post you’re welcome to do it.