Copy Mails to trash instead deleting them


  • Used Zammad version: 3.5.x
  • Used Zammad installation source: source
  • Operating system: Linux Ubunbu
  • Browser + version: Safari 14.0

I’m looking for a way to move the emails into the trash instead of deleting them or leaving them as read in the inbox.
Is there any way to do that?

You did see the “keep messages on server” option,didn’t you?

Setting that to true will keep messages (read) on the server.
There’s no option to move mails to another folder, I doubt that we will implement that in the future.

I changed the category to “technical assistance”, because I believe that was what you were looking for ;x)

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