Copy Mails to trash instead deleting them

Technical assistance
1

Infos:

  • Used Zammad version: 3.5.x
  • Used Zammad installation source: source
  • Operating system: Linux Ubunbu
  • Browser + version: Safari 14.0

Hello,
I’m looking for a way to move the emails into the trash instead of deleting them or leaving them as read in the inbox.
Is there any way to do that?

2

You did see the “keep messages on server” option,didn’t you?
https://admin-docs.zammad.org/en/latest/channels/email/accounts/account-setup.html#email-experts-keep-messages-on-server

Setting that to true will keep messages (read) on the server.
There’s no option to move mails to another folder, I doubt that we will implement that in the future.

I changed the category to “technical assistance”, because I believe that was what you were looking for ;x)

3

This topic was automatically closed after 416 days. New replies are no longer allowed.