Copy all communications to an email

[MrGeneration]

@papinifrancesco

“I tried with the triggers and almost made it but I’m stuck when have to select between Article Last Sender, Owner, Customer, All Agents. Wouldn’t it be possible to add another element to the list? This way I’d select that single element.”

My colleague asked me if it is possible to extend this list with, say, the individual agent names so that we could select just the agents what we want to be notified.

Is it that possible in any way?

Technically this is possible, but not planned from our side.
I’m sorry, but I can’t provide developing howtos, as these changes would be a custom change.

Before you ask: Custom development is possible and would be somewhat about 4000 Euros for such an implementation. (We already had someone that asked)