Hi,
Infos:
- Used Zammad version: 4.1.0-1632223866.38f67335.buster amd64
- Installation method (source, package, …): package
- Operating system: Debian 10
- Database + version: mariadb-server 10.3.29-0+deb10u1 amd64
- Elasticsearch version: elasticsearch-oss 7.10.2 amd64
- Browser + version: Safari, Firefox (lastest versions)
Expected behavior:
- Accented characters are considered in research, for example looking for problem will return tickets containing problem, problèm, problém… words.
Actual behavior:
- Accented characters are not considered in research, for example looking for problem will not return tickets containing problèm, problém… words.
Which of course is a problem Possible workaround is to look for probl?m, but it’s not really user-friendly.
Steps to reproduce the behavior:
- Create a ticket containing problèm word. And then look for problem.
- The other way also triggers the issue : create a ticket containing problem word. And then look for problèm.
Possible solution:
As per my findings, and if research is fully handled by Elasticsearch, asciifolding
filter option in Elasticsearch could be the trick.
Many thanks