Hello,
i freshly installed Zammad and it works like a charm.
I am new to Zammad but I like it!
Now i want to connect with the mobile app “Zammad” of TrulySystems to my local server. But this affects directly into an 401 error.
When I call the API via curl, it works also like a charm.
I use the last version of Zammad (3.6.x).
As I can see the call will be placed through the nginx to the rails environment.
In the logs I can see the following stack:
I, [2021-03-12T14:09:29.946254 #1-47313291102960] INFO – : Started GET “/api/v1/users/me/?expand=true” for 94.130.121.163 at 2021-03-12 14:09:29 +0000
I, [2021-03-12T14:09:29.953587 #1-47313291102960] INFO – : Processing by UsersController#me as JSON
I, [2021-03-12T14:09:29.953664 #1-47313291102960] INFO – : Parameters: {“expand”=>“true”}
I, [2021-03-12T14:09:29.956471 #1-47313291102960] INFO – : authentication failed (Exceptions::NotAuthorized)
/opt/zammad/app/controllers/application_controller/authenticates.rb:36:in `authentication_check’
/usr/local/bundle/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:426:in `block in make_lambda’
/usr/local/bundle/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:179:in `block (2 levels) in halting_and_conditional’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:34:in `block (2 levels) in module:Callbacks’
/usr/local/bundle/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:180:in `block in halting_and_conditional’
/usr/local/bundle/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:513:in `block in invoke_before’
/usr/local/bundle/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:513:in `each’
/usr/local/bundle/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:513:in `invoke_before’
/usr/local/bundle/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:107:in `block in run_callbacks’
/usr/local/bundle/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:136:in `run_callbacks’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/abstract_controller/callbacks.rb:41:in `process_action’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_controller/metal/rescue.rb:22:in `process_action’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:34:in `block in process_action’
/usr/local/bundle/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `block in instrument’
/usr/local/bundle/gems/activesupport-5.2.4.5/lib/active_support/notifications/instrumenter.rb:23:in `instrument’
/usr/local/bundle/gems/activesupport-5.2.4.5/lib/active_support/notifications.rb:168:in `instrument’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_controller/metal/instrumentation.rb:32:in `process_action’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_controller/metal/params_wrapper.rb:256:in `process_action’
/usr/local/bundle/gems/activerecord-5.2.4.5/lib/active_record/railties/controller_runtime.rb:24:in `process_action’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/abstract_controller/base.rb:134:in `process’
/usr/local/bundle/gems/actionview-5.2.4.5/lib/action_view/rendering.rb:32:in `process’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:191:in `dispatch’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_controller/metal.rb:252:in `dispatch’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:52:in `dispatch’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:34:in `serve’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:52:in `block in serve’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `each’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_dispatch/journey/router.rb:35:in `serve’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_dispatch/routing/route_set.rb:840:in `call’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:420:in `call_app!’
/usr/local/bundle/gems/omniauth-saml-1.10.1/lib/omniauth/strategies/saml.rb:89:in `other_phase’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:190:in `call!’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in `call!’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in `call’
/usr/local/bundle/gems/omniauth-1.9.1/lib/omniauth/builder.rb:45:in `call’
/usr/local/bundle/gems/rack-2.2.3/lib/rack/tempfile_reaper.rb:15:in `call’
/usr/local/bundle/gems/rack-2.2.3/lib/rack/etag.rb:27:in `call’
/usr/local/bundle/gems/rack-2.2.3/lib/rack/conditional_get.rb:27:in `call’
/usr/local/bundle/gems/rack-2.2.3/lib/rack/head.rb:12:in `call’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_dispatch/http/content_security_policy.rb:18:in `call’
/usr/local/bundle/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:266:in `context’
/usr/local/bundle/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:260:in `call’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/cookies.rb:670:in `call’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:28:in `block in call’
/usr/local/bundle/gems/activesupport-5.2.4.5/lib/active_support/callbacks.rb:98:in `run_callbacks’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/callbacks.rb:26:in `call’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/debug_exceptions.rb:61:in `call’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/show_exceptions.rb:33:in `call’
/usr/local/bundle/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:38:in `call_app’
/usr/local/bundle/gems/railties-5.2.4.5/lib/rails/rack/logger.rb:28:in `call’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/remote_ip.rb:81:in `call’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/request_id.rb:27:in `call’
/usr/local/bundle/gems/rack-2.2.3/lib/rack/method_override.rb:24:in `call’
/usr/local/bundle/gems/rack-2.2.3/lib/rack/runtime.rb:22:in `call’
/usr/local/bundle/gems/activesupport-5.2.4.5/lib/active_support/cache/strategy/local_cache_middleware.rb:29:in `call’
/usr/local/bundle/gems/actionpack-5.2.4.5/lib/action_dispatch/middleware/executor.rb:14:in `call’
/usr/local/bundle/gems/rack-2.2.3/lib/rack/sendfile.rb:110:in `call’
/usr/local/bundle/gems/railties-5.2.4.5/lib/rails/engine.rb:524:in `call’
/usr/local/bundle/gems/puma-3.12.6/lib/puma/configuration.rb:227:in `call’
/usr/local/bundle/gems/puma-3.12.6/lib/puma/server.rb:706:in `handle_request’
/usr/local/bundle/gems/puma-3.12.6/lib/puma/server.rb:476:in `process_client’
/usr/local/bundle/gems/puma-3.12.6/lib/puma/server.rb:334:in `block in run’
/usr/local/bundle/gems/puma-3.12.6/lib/puma/thread_pool.rb:135:in `block in spawn_thread’
/usr/local/bundle/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context’
I, [2021-03-12T14:09:29.957320 #1-47313291102960] INFO – : Completed 401 Unauthorized in 4ms (Views: 0.2ms | ActiveRecord: 0.7ms)
The call works with BasicAuthentication. Do you know where i can search for hints or documentation about this issue?
Thanks,
Michael