- Used Zammad version: 6.1.0
We have noticed a strange behavior in Zammad and I hope you can help me with this.
We were inspired of the interview, which was sent with a zammad-newsletter a few month ago
Ein Unternehmen ohne interne E-Mails - Axel Fischer - YouTube
We had converted the whole corporate-communication in our department from Outlook to Zammad, so we had add all Office-365 Accounts from our employees to Zammad.
This effects, that every mail, where sent to an employee automatically creates a ticket for this employee as their owner of the ticket.
- “Employee A” without Zammad sent a e-mail to 3 recipients, two of them works with the “Zammad-Outlook”-Implementation.
→ With this mail, two tickets were created (one for Employee B and one for Employee C)
- “Employee D” is answering to the mail (he answered with Outlook)
- The Mail which was sent from “Employee D” were in the ticket of Employee B and also in the ticket of Employee C, as a separate own post.
The Mail which was sent from “Employee D” were in the ticket of Employee B, but not in the ticket of Employee C.
I hope you can help me, with this!
see “expected behavior”