Configure receiving notifications about closed tickets

Friends, tell me, please, maybe someone has already solved a similar problem?

  1. We need to make a backup copy of outgoing emails to the client.
  2. It is necessary for the manager to receive a notification when the ticket is closed.

I set up “system_bcc” and I set up a trigger to receive a notification when ticket closing.

Problem. the backup contains the messages " closing notifications"

A convenient mechanism is to use notifications, but there is no notification of closing.

If you can’t configure it, can you tell me where you can change it in the code ?


  • Used Zammad version: 3.4
  • Used Zammad installation source: (source, package, …)
  • Operating system: Ubuntu 18
  • Browser + version: Chrome

Expected behavior:

configure receiving notifications about closed tickets.

Actual behavior:

receive notifications of all changes to the tickets.

Steps to reproduce the behavior:

I guess you’re talking about agent notifications: There’s no possibility to not sent a notification upon ticket update, but on closing only.

As I’m no developer, I can’t give you code examples. Sorry.