Hello I just installed Zammad for our website and so far we only use the chat.
But now we also want to supply the social media with it.
The documentation on how to configure the Facebook app etc. is no longer the latest.
Now we did a test and one of the last posts came in where someone clicked like it. (we really didn’t want this)
But the test message via the messenger was not delivered or picked up by Zammad!
Anyone who is familiar with the Facebook apps and can give a little info here on how the app must be created in the “new system” of Facebook that basically “comments and messenger messages” arrive in Zammad