Summary
Add an option to configure a fixed output language for the AI-powered Ticket Summary feature, independent of the agent’s interface language.
Current Behavior
The Ticket Summary generated by the AI assistant appears to follow the language of the agent currently viewing the ticket. This means summaries for the same ticket may be generated in different languages depending on who opens it.
Expected / Desired Behavior
It should be possible to configure a preferred output language for Ticket Summary — either globally (system-wide setting) or per group/role. For example, an organization could enforce that all summaries are always generated in English, regardless of the individual agent’s language setting.
Use Case
In multilingual support teams, tickets may arrive in various languages and be handled by agents with different locale settings. Having summaries in a consistent, configurable language would greatly improve knowledge sharing, escalation handoffs, and audit readability.
Proposed Solution
Add a configuration option (e.g., in Admin → AI or Ticket settings) to set a fixed language for AI-generated Ticket Summaries. A per-group override would be a nice-to-have.
Why It Matters
The AI features in Zammad are already excellent — this small addition would make Ticket Summary significantly more useful in multilingual environments.