Condition for Article.Sender don't seem to work correctly*

Technical assistance
#1

Infos:

  • Used Zammad version: 3.4.x
  • Used Zammad installation source: source
  • Operating system: Debian 10
  • Browser + version: any

Expected behavior:

  • Condition for ‘Sender’ within trigger/scheduler should work

Actual behavior:

  • Scheduler job condition Sender != System doesn’t work
  • Latest article sender ID (within DB) sender_id: 3

Steps to reproduce the behavior:

  • Have ‘System’ send a notification (e.g. via e-mail) to the customer
  • Create scheduler job with condition: Sender != System
#2

*) or maybe I got it wrong: Reading though some community posts, I’m not 100% sure if the conditions for ‘article’ refer to only the latest article (which I thought), or ALL of them. Could someone clarify? :slight_smile:

#3

Please provide your complete trigger configuration.
Fishing in the dark doesn’t help us both. :wink:

#4

After a bit more of testing, it seems that my guess, that the ‘article’ condition takes a look at all articles instead of (what I initially thought) only the last article, was right. Could you confirm this?

For sake of completeness, here’s my Scheduler conditions—but it sure wouldn’t work if Sender looks at all articles.

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Bildschirmfoto 2020-06-19 um 10.44.491430×880 60.3 KB

#5

The sender condition is not at fault, I removed it in a test ticket on my end and tried again. Nothing happens.

#6

Quick update: It seems, scheduler can’t check for articles (yet). I’ll open an issue on GitHub.

#7

And there you go: