Title: Combine SSO logins with direct ticket links
The user can login by SSO with this link: https://zammad/auth/sso. He can also open a ticket by a link like https://zammad/#ticket/zoom/14698, but if he’s not already logged in, he has to press the SSO button. It should be possible to combine this link like https://zammad/auth/sso/#ticket/zoom/14698 or https://zammad/auth/sso?redirect=#ticket/zoom/14698
The problem was also discussed in this post.
Your Zammad environment:
- Average concurrent agent count: 3
- Average tickets a day: 20
- What roles/people are involved: customers