Color for new ticket state

Infos:

  • Used Zammad version: 3.1
  • Used Zammad installation source: package
  • Operating system:
  • Browser + version:

Expected behavior:

The state type is in charge for the color. You can’t manually adjust colors!

  • pending actions: grey
  • open / new: yellowish
  • escalated: organge/redish
  • closed: green

I created a new ticket state with the following per the docs:

Ticket::State.create_or_update(
    name: 'waiting on response',
    state_type: Ticket::StateType.find_by(name: 'open'),
    ignore_escalation: true,
    created_by_id: 1,
    updated_by_id: 1,
  )

It uses the same ‘state color’ as ‘open’, but we’d like it to be different.
How can I switch it to using the ‘escalated’ orange/redish color?
Haven’t been able to find that in the documentation.

to make it short: You can’t.

Hi, does anyone know if adding this feature is on the roadmap? It would be useful to configure the color if you have come from another ticking platform.

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