The state type is in charge for the color. You can’t manually adjust colors!
- pending actions: grey
- open / new: yellowish
- escalated: organge/redish
- closed: green
I created a new ticket state with the following per the docs:
name: 'waiting on response',
state_type: Ticket::StateType.find_by(name: 'open'),
It uses the same ‘state color’ as ‘open’, but we’d like it to be different.
How can I switch it to using the ‘escalated’ orange/redish color?
Haven’t been able to find that in the documentation.
to make it short: You can’t.
Hi, does anyone know if adding this feature is on the roadmap? It would be useful to configure the color if you have come from another ticking platform.
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