Closing a ticket from left sidebar reappears after browser restart


  • Used Zammad version: 5.2
  • Used Zammad installation type: package
  • Operating system: debian 9
  • Browser + version: Edge 104.0.1293.47

Expected behavior:

  • After closing (using the “X”) a ticket from the left sidebar it should only reappear if i manually open it again.

Actual behavior:

  • A ticket (its always the same one) that was removed from the sidebar reappears after restarting the browser.

Steps to reproduce the behavior:

  • Remove ticket from sidebar and restart Edge browser

I deleted browser cache/data/history from the beginning of time and also tried it in incognito mode. This only happens in Edge, if i switch to Chrome or Firefox the ticket is not showing.

Smells like your specific only browser having this issue is by default opening Zammad with that specific ticket or information which causes the tab to re-appear on every restart of the browser.

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