- Used Zammad version: 6.5.2
- Used Zammad installation type: docker-compose
- Operating system: Windows 11
- Browser + version: 145.0.3800.97
Hello everyone, we’ve noticed an issue where, after closing a ticket, the system continues to send email notifications saying that the ticket is being escalated, even though it has already been closed.
Does anyone know what might be causing this? Could it be a misconfiguration?