Client password reset

[Andreas-S]

Hello. I’m new and have only read the forums. Today it´s my first try, to post some simple request:

1. Maybe I missed it, but is there a way for agents to reset the customer’s password?
2. Is there any possibility to change the status of an object during password reset? For security reasons we use a custom object “validated” for clients who presented their ID during their visit. Whenever someone resets the password we need this status to be set into “not validated” again.

I would be very happy to get some ideas…

[MrGeneration]

@Andreas-S

Maybe I missed it, but is there a way for agents to reset the customer’s password?

Yes and no. Agents by default cannot change any passwords - that’s intentional.
Changing passwords is an administrative task and requires the permission to do so.

You can learn more on administrative permissions here:
https://admin-docs.zammad.org/en/latest/manage/roles/admin-permissions.html

@Andreas-S

Is there any possibility to change the status of an object during password reset? For security reasons we use a custom object “validated” for clients who presented their ID during their visit. Whenever someone resets the password we need this status to be set into “not validated” again.

Manually yes, automatically no.

[Andreas-S]

Thank your for your reply. Now I granted the corresponding admin rights to manage customers. Now any agent is able to reset the password.

Concerning the second part of my question we deactivated the “reset password” totally.