I’m not sure what type the above mentioned monitor is.
I suspect that it’s a host and not a service.
If so, you’re affected by this*:
Actually not a bug but -at the moment- out of scope of the integration.
Maybe you’re also having issues with follow ups - that’s what I suspect from “It should close both tickets imho.” (while it should be one, ergo: follow up issue):
priotized by payment tags and priotizes issues from paying customers. This is one of the perks for having a contract with us.
However, you can -at any time- contact our sales team if you want to priotize a feature or bug even more. Please note that I can’t tell you the costs for this at the moment, but the option is there if needed.