Chats are not being indexed or searchable


  • Used Zammad version: 3.4
  • Used Zammad installation source: package
  • Operating system: CentOS Linux release 7.8.2003 (Core)
  • Browser + version: Microsoft Edge version 83.0.478.58 (Official build) (64-bit)

Expected behavior:

  • Chats are indexed and searchable

Actual behavior:

  • Chats are not searchable

Steps to reproduce the behavior:

  • Start a chat with a customer, use the word e.g. Warszawa during the conversation and try to find this chat using a search bar and this word.

I am a newbie in Zammad. I am not sure how to check whether there is an issue with indexing or with the search itself.
I am not able to find any chats in my Zammad.

I will appreciate any kind of help.


Sorry but I can’t reproduce that.

Ensure that your Elasticsearch is configured and running.
If it is running, you could try reindexing to ensure that your index is up to date.

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.