Chat Window Minimize

Ability to minimize the chat window without closing/ending the chat.

Very confusing for web users. They minimize (think they are minimizing) and
when they come back. Agent gone and get new agent with no chat history.

Actually, don’t even need a close button, just toggle minimize/open after opening initial chat since
the chat times out anyway.

1 Like

++ for the minimize part, however, I think a close button always should be available as it allows me to end the session whenever I want.