Chat visibility bug?

Technical assistance
1

Hey,

we are using the latest version of Zammad. I tried to integrate the Chat on a separate website.
If I choose “open with button” everything is fine. If I choose the method “auto open chat” the chat pops up but content div missing. Only the shadows of the chat and the title bar shows up. If I click on the blue title bar, the chat collapses and reopens with full content visible.

Before title bar click:

missing-content
missing-content978×913 35.7 KB

After title bar click:

title-bar-clicked
title-bar-clicked871×928 41.4 KB

I checked the css styles: The css classes do not match between auto opening on page load and clicking on the title bar to reopen the chat window to make content visible. “zammad-chat-is-open” is missing in the div on auto load. Is this a bug?
I am not that js bro to inject the needed stylesheet in the div, perhaps anyone can share a workaround?

Thanks for assistance!
Jan

2

Hi,

I managed to integrate the chat into my WordPress site without any issues.

It looks lie the CSS of your site makes something funny with the chat window. I would start debugging there (in case you need a CSS developer/guru which did implement your wordpress).

3

Hey Bozo0511,

thanks for your reply.
I have created a standalone html page for our chat. There is no CMS or any other content.
I’ll try it after the current zammad update.