Is there a way to filter reports by Chat usage?
- Used Zammad version: 3.2.x
- When using Zammad with Chat enabled
- Be able to filter reports by a “Create Channel” named “Chat”
As per docs at https://admin-docs.zammad.org/en/latest/manage/report-profiles.html
- Not able to filter reports by chat usage
As far as I’m aware you can only filter for tickets.
So technically you’d need to turn your chat log into a ticket after closing the chat.
The ticket can life in a specific group for better filtering if needed.
If that’s not a good enough solution, that’d be a feature request that you could create on the community board here for measurement.
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