It seems that the chat facility notifies all users that have opted to be available for incoming chats. Selecting only the topic you want to be notified for is being ignored. As below in the screen capture, I only want to be involved in the support chats, however anyone that has enabled the chat can take the chat, as it notifies all logged in users whether that are opted/enabled or not. Ie, all users have the chat option, but not all have the topics enabled.
User Settings:
Settings:
The chats make use of a difference chat ID as required to separate them.
You just discovered a bug
I already created a Bug report for this (thank you very much for discovering!)
opened 02:48PM - 21 Jan 19 UTC
closed 03:05PM - 18 Nov 19 UTC
bug
chat
verified
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### Infos:
* Used Zammad version: 2.8
* Installation method (source, package, ..): any
* Operating system: any
* Database + version: any
* Elasticsearch version: any
* Browser + version: any
* TIcket-ID: #1042192
### Expected behavior:
* When disabling a chat topic within Chat -> Settings, Zammad will not notify the agent about chat topics that don't belong to his selection.
### Actual behavior:
* When disabling a chat topic within Chat -> Settings, Zammad does not verify if the agent enabled this Chat-Topic. Instead, it will make a noise and notify the agent, the agent can take the Chat -even if it's not his Chat-Topic- while displaying the correct Chat-Topic message.
*disabling e.g. english topic will still serve english chat topics*
### Steps to reproduce the behavior:
* Configure two chat topics e.g. "en" and "de"
* create two testpages (local html is enough), each with the with the other chat topic (one for de, one for en)
* enable chat option
* leave the admin settings, click on chat, enable the chat and go to Settings
* disable one of the chat topic and use the disabled chat topic and try chatting with your agent
* it will work
Screencast:
This has been found by our Community: https://community.zammad.org/t/chat-notifications/1934
Yes I'm sure this is a bug and no feature request or a general question.
Took us quite a moment to realize if this was intended or not.
Great! Thanks for letting me know!
system
May 21, 2019, 3:43pm
4
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