Chat not working with new chatId


  • Used Zammad version: 5.2.3
  • Used Zammad installation type: package
  • Operating system: Linux Ubuntu 20.04
  • Browser + version: Firefox 112.0.1, Edge 113.0.1774.35, Chrome 113.0.5672.93

I added a new chat Topic, If i want to add the chat with the Chatid of the new topic to my website it doesn’t get displayed. If I change the id in my HTML to the “standard” chatid it works.

Expected behavior:

Chat with new chat id get displayed

Actual behavior:

  • Chat with new chatid doesn’t get displayed.

Steps to reproduce the behavior:

  • Create new Chat Topic and add it to a website.