Niklas
December 1, 2020, 11:09am
1
Hello everyone,
I have the following problem, since the update to 3.6.0 it is no longer possible to activate the chat for customers.
The item Chat is not selectable. Is there a possibility to activate the chat, for the customers?
With best regards
Niklas
benmo
December 1, 2020, 11:48am
2
What do you want to accomplish? That customers can handle incoming chat requests?
Niklas
December 1, 2020, 12:04pm
3
That customers can communicate with the support (Agent) via the chat function.
benmo
December 1, 2020, 12:08pm
4
That was never possible. You have to put the chat on your website, it can’t be displayed in Zammad itself.
You might want to vote for this feature request: Enable chat in Zammad interface for customers
Niklas
December 1, 2020, 12:16pm
5
Okay thank you, for this information.
system
Closed
January 22, 2022, 3:10am
6
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