Channels like Facebook and Telegram are not working

Technical assistance
1

Infos:

  • Used Zammad version: 3.5
  • Used Zammad installation source: DEB Repo
  • Operating system: Ubuntu 18.04
  • Browser + version: Chrome 85.0.4183.121
  • SSL certificate: fullchain
  • SSL format: pem
  • SSL CA: Let’s Encrypt

Expected behavior:

  • Sucessfully connect to Facebook with the App ID & Secret und fetch messages and posts
  • Sucessfully connect to Telegram with API key to fetch messages

Actual behavior:

  • Facebook: error msg “SSL_connect returned=1 errno=0 state=error: certificate verify failed (unable to get local issuer certificate)”
  • Telegram: error msg “Invaild API key” when trying to set up the API connection

Steps to reproduce the behavior:

  • Set up a new channel that uses API to connect to a 3rd party service, i.e. Telegram or Facebook

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2

Please ensure that your system can verify the certificates of facebook and telegram.
This may be an issue with your local CA store and is not directly related to Zammad.

3

Thank you very much - I reinstalled Zammad and OpenSSL and it works now.

1 Like
4

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