Change priority from hidden to visable for customers

[telvgehc]

Infos:

• Used Zammad version: 3.4.x
• Used Zammad installation source: (/etc/yum.repos.d/zammad.repo https://dl.packager.io/srv/zammad/zammad/stable/installer/el/7.repo)
• Operating system: CentOS Linux release 7.8.2003 (Core)

Hi,

I would like to know if there is a ruby command I can run to make the priority field visible instead of hidden for customers? Or a database option or is it possible in some way?

[MrGeneration]

Sorry but that’s not possible.
You could workaround that with a custom object you display to your customers only and a trigger that pulls the priority field straight.