Change owner of trigger action

Infos:

  • Used Zammad version: 5.0
  • Used Zammad installation type: package
  • Operating system: CentOS
  • Browser + version: Firefox 95

In the activity stream we can see when an article is created from a trigger, for example on a new ticket.
It reads "John Doe created Article for Thanks for your inquiry .
John Doe is no longer working at our company and we would like to change the “owner” of that trigger so that a different person (or none) is displayed in the activity stream.

Is this possible?

1 Like

You’re seem to try to workaround other issues here.
From your description it’s not really clear what the root issue is.

If I would have to guess:
The user account of John Doe still creates tickets.
Now the questions would be:

  • why is that
  • how does it happen? (email, API)
  • if not email: Why is the user still allowed to do so

Hi

Thanks for your response. Sorry that I wasn’t clear what my issue/ problem is.
Some personal information has been blurred in the following screenshots.

We have an auto-reply on a new incomming ticket. See the attached screenshots


and

This trigger was created by a user called “Nik” and the activity stream reflects that

But this user “Nik” is no longer an active user (and has since left our company).
zammad-user-state

We would like to know if it is possible to “assign” the trigger to a different, active user so that no more activity related to user “Nik” pops up in the activity feed.

Let me know if you have any further questions.

Nik doesn’t have the Zammad birdie as avatar does he?
If not, please note that this might not be the actual user you’re looking at.

By default above mentioned notification is caused by Zammads system user (ID1).
Someone might have updated the system users first and lastname - usually these are unset. (nil).

Also, the active flag has nothing to do with the ability to send emails into the system. Just in case this is right now in question.

The trigger has nothing to do with above, that’s a dead end you can ignore in that case.