Change "Notification Master" in commercial version

Feature requests
1

Title: The payed version of Zammad shall be able to change the “Notification Master” name.

  1. What is your original issue/pain point you want to solve?
  • Our customers receive a mail that appears as “Notification Master”. There is absolutely no visible connection to us as organisation, so this is highly irritating for many of our customers.
  1. Which are one or two concrete situations where this problem hurts the most?
  • We got several complains, and suffer ourselves as agents.
  1. Why is it not solvable with the Zammad standard?
  • The setting is only available in the community edition, according to Zammad support.
  1. What is your expectation/what do you want to achieve?
  • Be able to define an own name, such as “Helpdesk Carsharing Erlangen”.

If there is any more useful information, feel free to share it all (e.g.: mockup screenshots, if something is UI related, or the API URL/documentation URL for a service you need a connection to).

1 Like
2

/cc @MrGeneration @martini

3

Related:
Enhance notification channel configuration · Issue #3343 · zammad/zammad

4

Hi @Hardy ,

in the future it might be possible again to change it, but currently some issues are blocking the feature to be enabled again.

For your request, I asked some colleagues to contact you. Normally for hosted customers of zammad it is possible to get this notification sender changed via manual support request at the moment.

Hopefully this will fix the situation for you soon :wink:

5

What what what? 2nd Level can adjust the notification master to anything else if it‘s just about the displayname.

I implemented that 2 years ago.

6

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