We recently had to change our e-mail setting and to recreate the used e-mail channel by a new one. Having done this we end up in the situation that we can’t answere any e-mail ticket in our system any more. The reply link is not shown any more and makes zammad actually unusable for us.
Is there any reason why this can happen and any option to resolve this?
Thanks for all hints to get that solved.
- Used Zammad version: 2.4.x
- Used Zammad installation source: package
- Operating system: Ubuntu
- Browser + version: Chrome, Edge