Change e-mail subject header

[Jigar]

Hello,

I have integrated zammd with our e-mail ID and that e-mail is in the AWS SNS topic, I have stared receive an emails and also zammad is generating ticket out ot it. BUT that e-mail i have received thats subject is not showing “TICKET NUMBER” or anything>

I want to show my ticket number into mail>

Let me show you what I want to achieve

This is what i have received

What I want with { New TICKET (mail subject ) [TICKET number] } - this format

PLease helping me out

[seraphyn]

You can change this in the admin section under Settings → Ticket → Ticket Hook

[Jigar]

it will make change in ticket it self like below screen short, received mail from SNS is not affecting by this i have tried this, is there any possibility ???