Hello community,
we use public comments in tickets to answer via mail a customer that has opened a ticket.
When working on a single ticket and creating a comment default visibility of the comment is private. So agents has to set visibility for a comment to public manually, which is perefectly fine for us.
But when multiple tickets are selected and a agent wants to comment all of the selected tickets default visiblity is public. Is there a easy way, to change default comment visibilty with multiselected tickets to internal?
Kind regards