Change comment visibility on multiselected tickets from public to internal

Hello community,

we use public comments in tickets to answer via mail a customer that has opened a ticket.
When working on a single ticket and creating a comment default visibility of the comment is private. So agents has to set visibility for a comment to public manually, which is perefectly fine for us.

But when multiple tickets are selected and a agent wants to comment all of the selected tickets default visiblity is public. Is there a easy way, to change default comment visibilty with multiselected tickets to internal?

Kind regards

Any news abouot my request?

There’s no option to adjust this, no.

Thank you for your reply

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