Change all current article states to internal


  • Used Zammad version: 6.0.0-1688124635.f7dd26a6.jammy
  • Used Zammad installation type: (source, package, docker-compose, …) package
  • Operating system: Ubuntu 22.04
  • Browser + version: Firefox (current release)

Expected behavior:

  • Use the zammad console (for example) to change the article type to internal

Actual behavior:

  • Is there such command?

Steps to reproduce the behavior:

  • be me

We want to publish our still internal zammad installation to our intranet.
All current tickets should have their articles set to internal. All new tickets should not change their behavior.

I got it working even tho i don’t have the list of commands anymore (history apparently gets lost when quitting the rails console?)
It was something like this:

tic = Ticket::Article.all
tic.update!(internal: true)!

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Dear future anon finding this thread and “solution” above.
Please note that the suggested solution may work, however, is a very expensive operation resource wise.

If you have more than ~10 thousand articles, this is going to cause issues.
Consider using batches instead.

Possibly like so:

Ticket::Article.find_in_batches.each do |batch|
  batch.each do |article|
    article.update(internal: true)

Note that above is not verified and potentially causes a lot of delayed jobs (but that applies to both approaches). Have a backup ready any way.