we have this problem, can somebody help us? we don’t receive any mail on the helpdesk zammad.
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Before doing anything you may want to upgrade to Zammad 5.3.1.
Your version is not supported and prune to a heckaton of security issues.
Thanks for the reply, could you help me update and fix the problem? We are not very experienced with Zammad
Docker can be pretty complicated to administer, and there’s a lot of things that can go wrong.
I’m hesitant to provide specific suggestions without knowing much more about your server and Zammad deployment, and whether you can potentially restore from backups 
Option 1 would be to reach out to a local IT support company in your area and ask for assistance, depending on your level of expertise.
Option 2 would be to consider migrating to cloud hosted Zammad. That way you get access to dedicated support, and the Zammad team will assist with importing your data:
Option 3 If you’re planning to perform the upgrades yourself, these knowledge base articles will provide the necessary information:
https://docs.zammad.org/en/latest/install/docker-compose.html
https://docs.zammad.org/en/latest/install/update.html
https://docs.zammad.org/en/latest/appendix/backup-and-restore/index.html
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