Can't login to Zammad after zendesk import

Technical assistance
1

Hi all, greetings!

I’m trying out Zammad and have it installed on a vmware machine locally using Ubuntu 22.04.
I’ve managed to import almost 8000 tickets from my zendesk to Zammad but for some reason I can’t login after the import. I have tried password reset, tried creating a new user and even tried using the API token as password but none seem to work (In this last option I get the following message: “CSRF token verification failed!”.

Could someone please bring me some light? I don’t want to give up on this.

P.S.: Not a very savvy person in Linux myself but I can follow instructions and throw a few commands. Please be kind to me, LOL.

2

Hi @LugutaTecnologia. Are you using a package install?

You need to check your http_type as well as your fqdn settings I guess.

3

Tks for your reply, I’ve followed this guide to install it:

I’m not sure what I need to adjust after the migration, could you be more detailed if possible?

Thank you, I’m really new to this and need to make it work.

4

The official documentation does have you covered.
https://docs.zammad.org/en/latest/admin/console/zammad-settings.html

2 Likes
5

@LugutaTecnologia see here as well.

6

Ok, just to be sure, I’m testing this on a local VM machine. Are you saying I need to adjust the FQDN to my machine’s IP? Is that it?
Also, this machine has no certificate, should the HTTP type be http plain and simple?

Thank you

7

Ok, just to be sure, I’m testing this on a local VM machine. Are you saying I need to adjust the FQDN to my machine’s IP? Is that it?
Also, this machine has no certificate, should the HTTP type be http plain and simple?

Thank you

8

Dude, I must be dumb. I’m not sure how to run those commands, I get a sintax error…Do I have to enter something prior to Setting.get(‘fqdn’) in order to use it on the console?

9

Never mind, just saw it on the doc that I have to call rails using the zammad run rails c command. After doing that and changing the FQDN it worked like a charm!

Thank you both, this can be considered solved.

For those like me (I’m working using putty on a windows machine).

-SSH to your Zammad
-Use SU - to elevate to root
-Call the rails console using the command: “zammad run rails c”
-Check the FQDN using Setting.get(‘fqdn’) (It will show something like zammad.example.com).
-Change the FQDN to your IP or domain name if configured using "Setting.set(‘fqdn’, ‘new.domain.tld’)

In my case HTTP was already correct, but if yours is not:

-Check the HTTP using "Setting.get(‘http_type’)
-If you need to change it either to HTTP or HTTPS use: "Setting.set(‘http_type’, ‘https’) if for example you want to change it to HTTPS.

Thank you for helping me on this.

Cheers!

10

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