Can't login after fresh installation

  • Used Zammad version: 5.4.1
  • Used Zammad installation type: package
  • Operating system: Ubuntu 23.04
  • Browser + version: Firefox latest version

After a fresh install of Zammad I proceeded with the first four steps from the Getting Started wizard. After these first four steps I logged out.
Unfortunately I can’t login with the credentials for this first admin user.

How do I reset the installation so that I can start over with a fresh new system?


Btw, it’s Ubuntu 22.04 and not 23.04

Have a look into your production log, it should tell you what’s wrong.
Make sure you use the correct credentials.

Well, it seems that I didn’t receive the verification mail for creating the admin account. So I can’t login successfully.

Because this is a fresh installation only with no productive data, is it possible to reset zammad and to start over with the getting started wizard?

Finally I found to reset Zammad’s installation in a different thread and in the documentation.

Now it works for me again.