After a fresh install of Zammad I proceeded with the first four steps from the Getting Started wizard. After these first four steps I logged out.
Unfortunately I can’t login with the credentials for this first admin user.
How do I reset the installation so that I can start over with a fresh new system?
Best,
passt
Btw, it’s Ubuntu 22.04 and not 23.04
Have a look into your production log, it should tell you what’s wrong.
Make sure you use the correct credentials.
Well, it seems that I didn’t receive the verification mail for creating the admin account. So I can’t login successfully.
Because this is a fresh installation only with no productive data, is it possible to reset zammad and to start over with the getting started wizard?
Finally I found to reset Zammad’s installation in a different thread and in the documentation.
Now it works for me again.
Hey that’s great! Can you pass that info along, I’m in the same boat.
I did the initial setup, using my own email server.
Despite the settings being correct, and Zammad passing the email test, no confirmation emails were ever sent.
Now I can’t login my admin account or any other account I created.
How did you find to reset the installation?
If you bump a 1 year old thread, please at least share the template information as in Zammad version etc.
Hi MrGeneration.
Apologies for not sharing template info.
I would have included my template info if I started a new thread but didn’t want to go that route when it seemed my issue was similar to passt’s and I had only been researching into how to reset my installation.
Strange he did not include how he managed to fix his issue.
I do know information about resetting a zammad install is partially disclosed in the ‘dangerzone.’ I also know you’re hesitant to share that information, as I noticed in a previous post from 2021.
I have to say that I agree with the IT guy in that post, as to why I don’t understand why that information is withheld.
I understand it’s ‘dangerous’ because it can delete data, but for those looking to reset their zammad install, isn’t that precisely what we’re looking to do?
Is there potential to delete more than zammad related data?
I did manage to reset my install, using what another person searching for the same info found.
I used the completed form of one of the commands he posted, and the remaining commands from the dangerzone.
zammad run rake db:drop DISABLE_DATABASE_ENVIRONMENT_CHECK=1
zammad run rake db:create
zammad run rake db:migrate
zammad run rake db:seed
We already had several incidents where people where copy-pasting commands blind without understanding the full scope nukeing their installation without a proper or current backup.
I do understand that it’s not super straight forward and I expect a person to run into an error message (that tells you waht to do) first to keep people as safe as I can without locking informations in some vault nobody has access to.
In the last years it showed that people hate to read stuff, especially if there’s a red or orange cautioning box around it…
You’re so right about that.
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