- Used Zammad version: 5.4.1
- Used Zammad installation type: package
- Operating system: Ubuntu 23.04
- Browser + version: Firefox latest version
After a fresh install of Zammad I proceeded with the first four steps from the Getting Started wizard. After these first four steps I logged out.
Unfortunately I can’t login with the credentials for this first admin user.
How do I reset the installation so that I can start over with a fresh new system?
Btw, it’s Ubuntu 22.04 and not 23.04
Have a look into your production log, it should tell you what’s wrong.
Make sure you use the correct credentials.
Well, it seems that I didn’t receive the verification mail for creating the admin account. So I can’t login successfully.
Because this is a fresh installation only with no productive data, is it possible to reset zammad and to start over with the getting started wizard?
Finally I found to reset Zammad’s installation in a different thread and in the documentation.
Now it works for me again.