Infos:
- Used Zammad version: same strange behavior, even on 5.4.1 and now on 6.0.0-1694414136.6c378be7.focal
- Used Zammad installation type: package
- Operating system: Ubuntu 20.04
- Browser + version: Firefox 117 (x64) and Chrome 116
Expected behavior:
- i want to use my Zammad self-hosted installation.
Actual behavior:
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From one day to another (without makeing any changes to the server) zammad stopped taking any changes.
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When i try to change owner and group of a Ticket i get the message “Das Speichern ist fehlgeschlagen” - translated to english “saving failed”.
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When i try to change the language or something else in user-setting, it won’t save the changes.
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When i try to change something from admin-panel (for example: change a user from admin to agent) it gets stuck in the edit dialog (all greyd out).
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I can create a new user, new role, disable/enable smtp-polling.
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If i try to change a user from admin to agent, i see this in the log:
)
I, [2023-09-12T12:12:28.870803#193413-114360] INFO -- : Started POST "/api/v1/core_workflows/perform" for 10.21.13.1 at 2023-09-12 12:12:28 +0000
I, [2023-09-12T12:12:28.883791#193413-114360] INFO -- : Processing by CoreWorkflowsController#perform as JSON
I, [2023-09-12T12:12:28.884054#193413-114360] INFO -- : Parameters: {"event"=>"core_workflow", "request_id"=>"CoreWorkflow-892654", "params"=>{"note"=>"", "firstname"=>"Sc", "lastname"=>"Synergy", "email"=>"support@scsynergy.com", "web"=>"", "phone"=>"", "mobile"=>"", "fax"=>"", "organization_id"=>"", "organization_ids"=>[], "organization_ids_completion"=>"", "department"=>"", "address"=>"", "password"=>"[FILTERED]", "password_confirm"=>"[FILTERED]", "vip"=>false, "role_ids"=>["1", "2"], "active"=>true, "group_ids"=>{"2"=>"full", "3"=>"full", "4"=>"full"}, "id"=>627}, "class_name"=>"User", "screen"=>"edit", "last_changed_attribute"=>"role_ids"}
I, [2023-09-12T12:12:28.898004#193413-114360] INFO -- : not allowed to perform? this CoreWorkflowsController (Pundit::NotAuthorizedError)
app/controllers/application_controller/authorizes.rb:10:in `authorize!'
app/controllers/application_controller/authenticates.rb:140:in `authenticate_and_authorize!'
I, [2023-09-12T12:12:28.898612#193413-114360] INFO -- : Not authorized (user)! (Exceptions::Forbidden)
app/models/user.rb:448:in `permissions!'
lib/user_context.rb:33:in `permissions!'
app/policies/controllers/application_controller_policy.rb:25:in `method_missing'
app/controllers/application_controller/authorizes.rb:10:in `authorize!'
app/controllers/application_controller/authenticates.rb:140:in `authenticate_and_authorize!'
I, [2023-09-12T12:12:28.899592#193413-114360] INFO -- : Completed 403 Forbidden in 15ms (Views: 0.1ms | ActiveRecord: 5.6ms | Allocations: 4401)
- If i try to set a owner and a group to a ticket, i see this in the log:
I, [2023-09-12T11:26:02.273394#795-413200] INFO -- : Started POST "/api/v1/integration/smime" for 10.21.13.1 at 2023-09-12 11:26:02 +0000
I, [2023-09-12T11:26:02.280868#795-413200] INFO -- : Processing by Integration::SMIMEController#search as JSON
I, [2023-09-12T11:26:02.280982#795-413200] INFO -- : Parameters: {"ticket"=>{"group_id"=>"4", "owner_id"=>"636", "state_id"=>"1", "priority_id"=>"2", "geraetekategorien"=>"S"}, "article"=>{"body"=>"[FILTERED]", "type"=>"note", "internal"=>true, "form_id"=>"517921693", "shared_draft_id"=>"", "subtype"=>"", "in_reply_to"=>"", "to"=>"", "cc"=>"", "subject"=>""}}
I, [2023-09-12T11:26:02.297206#795-413200] INFO -- : Completed 200 OK in 16ms (Views: 0.2ms | ActiveRecord: 5.3ms | Allocations: 4772)
Steps to reproduce the behavior:
- I am sorry for this but i have no clue how to reproduce this behavior.
- I fresh installation with imported backup has the same behavior.
- I already tried to rebuild the searchindex, used db:migrate, updated from 5.4.1 to 6.0
It would be nice, if someone can help me out of here and make loved zammad system working again.
I use this installation since about 2 years.
Is there a simple way to restore the initial permissions to the database?
Could this be a solution?
