Can't download report


Hi all, currently I’m having trouble on downloading the report in the reporting page. In which it will show “The connection was reset” error page. For info, I can download the report for Y2020 which had 183 tickets, but can’t for Y2021 which currently has 800++ tickets.

I know that there is a limit of 6000 tickets, but current tickets is way below the max 6000 right?

I do monitor the log file, it seems that while Zammad still retrieving info, browser side already show the error page.

I had this problem since ver 3.x and had since rebuild indexes and also upgrade to ver 4.0. At the beginning right after upgrade to 4.0.x, I can download the full report, but after a while the problem comes back.

Can anyone help on this? Thank you.

  • Used Zammad version: 4.0.x
  • Used Zammad installation type: Package
  • Operating system: CentOS 7
  • Browser + version: Edge, Chrome, Firefox

Expected behavior:

Can download report

Actual behavior:

Show The connection was reset error page

Steps to reproduce the behavior:

  1. Go to Reporting page

  2. Download records

Hi, everyone can help me on this? This issue still occurring…

Really appreciate if anyone in here can help me on this…

Thank you.

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