Cant close Tickets


we have some problems to close tickets. Some tickets cannot be closed. They turn green and then immediately turn orange. I am admin and should actually be able to close the tickets. What can that be?

What should i say,

this is it. We cant close tickets. Im an agend and cant close some tickets. And i ask why.
What can be the reason for this ?
it turns green briefly and then orange again

Well, not ignoring the issue template would be a starter for example.
Right now I expect a trigger to be in your way which changes the state.

Your ticket history might help you with that information.

Also, you might want to re-upload your screenshots without sensitive information…

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