Cannot set pending close date in channel filter?


I am currently evaluating the trial version at

When I create a filter in the email channel, I can set an action to “status = pending close”.
When I add another action line to set the time for the pending close status, there is no option for that.

When I try the same thing in a trigger, there is an action I can choose.

Is this a bug or do I do this in a different way in a filter?


1 Like


I had no Problems setting the waiting till attribute in the email filter.

This was fixed in Cannot set date for pending close status in postmaster filter · Issue #4206 · zammad/zammad · GitHub

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