Cannot select cusotmer when creating a ticket manually

Technical assistance
1

Infos:

  • Used Zammad version: zammad_5.0.3-1646129126.fba5cdc8.focal_amd64
  • Used Zammad installation type: package
  • Operating system: ubuntu 20.04
  • Browser + version: google chrome 99.0.4844.51

Expected behavior:

when I create a ticket manually “incoming call” I can select the customer when typing a part of his name.

Actual behavior:

I cannot select a customer when creating a ticket “Incoming call”

Steps to reproduce the behavior:

The problem occurs after a week or two without any problems.
when I update Zammad it fixes the error temporarily.

2

This sounds like an issue with Elasticsearch. Can you uninstall and reinstall the ingest attachment?

sudo /usr/share/elasticsearch/bin/elasticsearch-plugin remove ingest-attachment
sudo /usr/share/elasticsearch/bin/elasticsearch-plugin install ingest-attachment
sudo systemctl stop elasticsearch.service
sudo systemctl start elasticsearch.service
3

hi

I will try this as soon as the issue hits again.

4

I have seen this, its when elasticseach has a problem or is not running.
try sudo systemctl status elasticsearch

5

thx for the info, “sadly” it’s not happening currently (works for a few weeks after each update)

6

@compusurf
do you have an idea what I can do to fix it?

● elasticsearch.service - Elasticsearch
     Loaded: loaded (/lib/systemd/system/elasticsearch.service; enabled; vendor preset: enabled)
     Active: failed (Result: signal) since Thu 2022-03-31 06:06:04 CEST; 3 weeks 6 days ago
       Docs: https://www.elastic.co
   Main PID: 2511883 (code=killed, signal=KILL)

Mar 21 13:58:36 zammad systemd[1]: Starting Elasticsearch...
Mar 21 13:58:54 zammad systemd[1]: Started Elasticsearch.
Mar 31 06:06:04 zammad systemd[1]: elasticsearch.service: Main process exited, code=killed, status=9/KILL
Mar 31 06:06:04 zammad systemd[1]: elasticsearch.service: Failed with result 'signal'.

where should I look for hints?

I just updated the server as I always do to fix this… and it’s running again…

7

already happening again…

8

Does rebuilding the Elasticsearch index help?

zammad run rake searchindex:rebuild

9

I need to try this next time as I just updated again which fixed it temporarily

10

this helps after restarting elasticsearch manually

systemctl restart elasticsearch
zammad run rake searchindex:rebuild

but a real solution would be great

11

somehow it doesnt always work and I just have to run the update… till now after an upodate of zammad it always starts to work again…

12

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.