Infos:
- Used Zammad version: zammad_5.0.3-1646129126.fba5cdc8.focal_amd64
- Used Zammad installation type: package
- Operating system: ubuntu 20.04
- Browser + version: google chrome 99.0.4844.51
Expected behavior:
when I create a ticket manually “incoming call” I can select the customer when typing a part of his name.
Actual behavior:
I cannot select a customer when creating a ticket “Incoming call”
Steps to reproduce the behavior:
The problem occurs after a week or two without any problems.
when I update Zammad it fixes the error temporarily.
This sounds like an issue with Elasticsearch. Can you uninstall and reinstall the ingest attachment?
sudo /usr/share/elasticsearch/bin/elasticsearch-plugin remove ingest-attachment
sudo /usr/share/elasticsearch/bin/elasticsearch-plugin install ingest-attachment
sudo systemctl stop elasticsearch.service
sudo systemctl start elasticsearch.service
hi
I will try this as soon as the issue hits again.
I have seen this, its when elasticseach has a problem or is not running.
try sudo systemctl status elasticsearch
thx for the info, “sadly” it’s not happening currently (works for a few weeks after each update)
@compusurf
do you have an idea what I can do to fix it?
● elasticsearch.service - Elasticsearch
Loaded: loaded (/lib/systemd/system/elasticsearch.service; enabled; vendor preset: enabled)
Active: failed (Result: signal) since Thu 2022-03-31 06:06:04 CEST; 3 weeks 6 days ago
Docs: https://www.elastic.co
Main PID: 2511883 (code=killed, signal=KILL)
Mar 21 13:58:36 zammad systemd[1]: Starting Elasticsearch...
Mar 21 13:58:54 zammad systemd[1]: Started Elasticsearch.
Mar 31 06:06:04 zammad systemd[1]: elasticsearch.service: Main process exited, code=killed, status=9/KILL
Mar 31 06:06:04 zammad systemd[1]: elasticsearch.service: Failed with result 'signal'.
where should I look for hints?
I just updated the server as I always do to fix this… and it’s running again…
TomGem
#8
Does rebuilding the Elasticsearch index help?
zammad run rake searchindex:rebuild
I need to try this next time as I just updated again which fixed it temporarily
this helps after restarting elasticsearch manually
systemctl restart elasticsearch
zammad run rake searchindex:rebuild
but a real solution would be great
somehow it doesnt always work and I just have to run the update… till now after an upodate of zammad it always starts to work again…
system
Closed
#12
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