Hi,
we updated zammad 6.4 to V7
- Used Zammad version: 7.1.0-alpha-1772693671.4088f9b9.noble
- Used Zammad installation type: (directly on ubutu 24.04.4)
- Operating system: ubutu 24.04.4
- Browser + version: Chrome 145.0.7632.160
Expected behavior:
create a new ticket, in customer field I can search a customer
*
Actual behavior:
no customer can be searched, it is only possible to add a new customer
*
Steps to reproduce the behavior:
create a new ticket with + button
*
I already checd to rights for my user, even admin user cannot search
I tried th following commands:
zammad run rake searchindex:rebuild:
rake aborted!
Don’t know how to build task ‘searchindex:rebuild’ (See the list of available tasks with rake --tasks)
/opt/zammad/vendor/bundle/ruby/3.4.0/gems/rake-13.3.1/lib/rake/task_manager.rb:59:in ‘Rake::TaskManager#’
/opt/zammad/vendor/bundle/ruby/3.4.0/gems/rake-13.3.1/lib/rake/application.rb:187:in ‘Rake::Application#invoke_task’
/opt/zammad/vendor/bundle/ruby/3.4.0/gems/rake-13.3.1/lib/rake/application.rb:138:in ‘block (2 levels) in Rake::Application#top_level’
/opt/zammad/vendor/bundle/ruby/3.4.0/gems/rake-13.3.1/lib/rake/application.rb:138:in ‘Array#each’
/opt/zammad/vendor/bundle/ruby/3.4.0/gems/rake-13.3.1/lib/rake/application.rb:138:in ‘block in Rake::Application#top_level’
/opt/zammad/vendor/bundle/ruby/3.4.0/gems/rake-13.3.1/lib/rake/application.rb:147:in ‘Rake::Application#run_with_threads’
/opt/zammad/vendor/bundle/ruby/3.4.0/gems/rake-13.3.1/lib/rake/application.rb:132:in ‘Rake::Application#top_level’
/opt/zammad/vendor/bundle/ruby/3.4.0/gems/rake-13.3.1/lib/rake/application.rb:83:in ‘block in Rake::Application#run’
/opt/zammad/vendor/bundle/ruby/3.4.0/gems/rake-13.3.1/lib/rake/application.rb:214:in ‘Rake::Application#standard_exception_handling’
/opt/zammad/vendor/bundle/ruby/3.4.0/gems/rake-13.3.1/lib/rake/application.rb:80:in ‘Rake::Application#run’
/opt/zammad/vendor/bundle/ruby/3.4.0/gems/rake-13.3.1/exe/rake:27:in ‘<top (required)>’
/opt/zammad/vendor/bundle/ruby/3.4.0/bin/rake:25:in ‘Kernel#load’
/opt/zammad/vendor/bundle/ruby/3.4.0/bin/rake:25:in ‘<top (required)>’
/opt/zammad/vendor/ruby-3.4.8/lib/ruby/3.4.0/bundler/cli/exec.rb:59:in ‘Kernel.load’
/opt/zammad/vendor/ruby-3.4.8/lib/ruby/3.4.0/bundler/cli/exec.rb:59:in ‘Bundler::CLI::Exec#kernel_load’
/opt/zammad/vendor/ruby-3.4.8/lib/ruby/3.4.0/bundler/cli/exec.rb:23:in ‘Bundler::CLI::Exec#run’
/opt/zammad/vendor/ruby-3.4.8/lib/ruby/3.4.0/bundler/cli.rb:452:in ‘Bundler::CLI#exec’
/opt/zammad/vendor/ruby-3.4.8/lib/ruby/3.4.0/bundler/vendor/thor/lib/thor/command.rb:28:in ‘Bundler::Thor::Command#run’
/opt/zammad/vendor/ruby-3.4.8/lib/ruby/3.4.0/bundler/vendor/thor/lib/thor/invocation.rb:127:in ‘Bundler::Thor::Invocation#invoke_command’
/opt/zammad/vendor/ruby-3.4.8/lib/ruby/3.4.0/bundler/vendor/thor/lib/thor.rb:538:in ‘Bundler::Thor.dispatch’
/opt/zammad/vendor/ruby-3.4.8/lib/ruby/3.4.0/bundler/cli.rb:35:in ‘Bundler::CLI.dispatch’
/opt/zammad/vendor/ruby-3.4.8/lib/ruby/3.4.0/bundler/vendor/thor/lib/thor/base.rb:584:in ‘Bundler::Thor::Base::ClassMethods#start’
/opt/zammad/vendor/ruby-3.4.8/lib/ruby/3.4.0/bundler/cli.rb:29:in ‘Bundler::CLI.start’
/opt/zammad/vendor/ruby-3.4.8/lib/ruby/gems/3.4.0/gems/bundler-2.6.9/exe/bundle:28:in ‘block in <top (required)>’
/opt/zammad/vendor/ruby-3.4.8/lib/ruby/3.4.0/bundler/friendly_errors.rb:117:in ‘Bundler.with_friendly_errors’
/opt/zammad/vendor/ruby-3.4.8/lib/ruby/gems/3.4.0/gems/bundler-2.6.9/exe/bundle:20:in ‘<top (required)>’
/opt/zammad/bin/bundle:121:in ‘Kernel#load’
/opt/zammad/bin/bundle:121:in ‘’
systemctl status elasticsearch:
● elasticsearch.service - Elasticsearch
Loaded: loaded (/usr/lib/systemd/system/elasticsearch.service; enabled; preset: enabled)
Active: active (running) since Thu 2026-03-05 09:15:43 CET; 25min ago
Docs: https://www.elastic.co
Main PID: 51625 (java)
Tasks: 67 (limit: 7014)
Memory: 3.0G (peak: 3.2G swap: 206.7M swap peak: 206.7M)
CPU: 37.831s
CGroup: /system.slice/elasticsearch.service
├─51625 /usr/share/elasticsearch/jdk/bin/java -Xshare:auto -Des.networkaddress.cache.ttl=60 -Des.networkaddress.cache.negative.ttl=10 -XX:+Always>
└─51806 /usr/share/elasticsearch/modules/x-pack-ml/platform/linux-x86_64/bin/controller
Mar 05 09:15:33 Servername systemd[1]: Starting elasticsearch.service - Elasticsearch…
Mar 05 09:15:35 Servername systemd-entrypoint[51625]: Mar 05, 2026 9:15:35 AM sun.util.locale.provider.LocaleProviderAdapter
Mar 05 09:15:35 Servername systemd-entrypoint[51625]: WARNING: COMPAT locale provider will be removed in a future release
Mar 05 09:15:43 Servername systemd[1]: Started elasticsearch.service - Elasticsearch.
zammad run rails r “Cache.clear”:
Please specify a valid ruby command or the path of a script to run.
Run ‘bin/rails runner -h’ for help.
uninitialized constant Cache
systemctl restart zammad
nano /var/log/zammad/production.log
I, [2026-03-05T09:50:53.111953#7215-86824] INFO – : Started GET “/api/v1/search/user-organization?query=wirt&=1772700586270" for IP at 2026-03-05 >
I, [2026-03-05T09:50:53.121886#7215-86824] INFO – : Processing by SearchController#search_generic as JSON
I, [2026-03-05T09:50:53.123144#7215-86824] INFO – : Parameters: {“query” => “wirt”, "” => “1772700586270”, “objects” => “user-organization”}
I, [2026-03-05T09:50:53.162875#7215-86824] INFO – : Completed 200 OK in 40ms (Views: 0.3ms | ActiveRecord: 0.9ms (17 queries, 9 cached) | GC: 20.4ms)
I, [2026-03-05T09:50:55.164705#7215-84624] INFO – : Started PUT “/api/v1/taskbar/9038” for IP at 2026-03-05 09:50:55 +0100
I, [2026-03-05T09:50:55.178544#7215-84624] INFO – : Processing by TaskbarController#update as JSON
I, [2026-03-05T09:50:55.178589#7215-84624] INFO – : Parameters: {“key” => “Ticket-3279”, “callback” => “TicketZoom”, “state” => {“ticket” => {}, “article”>
I, [2026-03-05T09:50:55.267689#7215-84624] INFO – : Completed 200 OK in 89ms (Views: 0.1ms | ActiveRecord: 6.9ms (40 queries, 11 cached) | GC: 53.9ms)
I, [2026-03-05T09:50:55.279318#7215-84008] INFO – : Started PUT “/api/v1/taskbar/9046” for IP at 2026-03-05 09:50:55 +0100
I, [2026-03-05T09:50:55.281753#7215-84008] INFO – : Processing by TaskbarController#update as JSON
I, [2026-03-05T09:50:55.281803#7215-84008] INFO – : Parameters: {“key” => “TicketCreateScreen-70533”, “callback” => “TicketCreate”, “state” => {“body” => >
I, [2026-03-05T09:50:55.293784#7215-84008] INFO – : Completed 200 OK in 12ms (Views: 0.1ms | ActiveRecord: 1.6ms (16 queries, 6 cached) | GC: 0.7ms)
I, [2026-03-05T09:50:56.449631#7237-84232] INFO – : 2026-03-05T09:50:56+0100: [Worker(host:Servername pid:7237 tid:84232)] Job TaskbarUpdateRelatedTasks>
I, [2026-03-05T09:50:56.489759#7237-84232] INFO – : 2026-03-05T09:50:56+0100: [Worker(host:Servername pid:7237 tid:84232)] Job TaskbarUpdateRelatedTasks>
I am not very familiar in Linux, my colleague has holiday
what can I do now?
Thanks for help
Markus