Cannot Modify Triggers

Technical assistance
1

Infos:

  • Used Zammad version: version 6.2.0-1702975436.87754a02.jammy
  • Used Zammad installation type: package
  • Operating system: Ubuntu 22.04.3 LTS x86_64
  • Browser + version: Chrome Versión 120.0.6099.129 (Build oficial) (64 bits)

Expected behavior:

  • Modify/Update a Trigger from the web app and get those changes reflected after clicking Submit button.

Actual behavior:

  • Modifying and existing trigger or creating a new one, when I click Submit a get the following error:
PUT https://*********/api/v1/triggers/1 403 (Forbidden)
    application-2a4036678f06d33a1bcd0de8414e2b02b36e2438af5cebb73d658a8215442242.js:3 

App.n(error)                   | ajax 403
    application-2a4036678f06d33a1bcd0de8414e2b02b36e2438af5cebb73d658a8215442242.js:31

Uncaught SyntaxError: Unexpected token '<', "<!doctype "... is not valid JSON
    at JSON.parse (<anonymous>)
    at Object.<anonymous> (application-2a4036678f06d33a1bcd0de8414e2b02b36e2438af5cebb73d658a8215442242.js:9:10001)
    at u (application-2a4036678f06d33a1bcd0de8414e2b02b36e2438af5cebb73d658a8215442242.js:2:11461)
    at Object.fireWith [as rejectWith] (application-2a4036678f06d33a1bcd0de8414e2b02b36e2438af5cebb73d658a8215442242.js:2:12214)
    at Deferred.Ct.each.r.<computed> (application-2a4036678f06d33a1bcd0de8414e2b02b36e2438af5cebb73d658a8215442242.js:2:14146)
    at Object.c (application-2a4036678f06d33a1bcd0de8414e2b02b36e2438af5cebb73d658a8215442242.js:9:6579)
    at u (application-2a4036678f06d33a1bcd0de8414e2b02b36e2438af5cebb73d658a8215442242.js:2:11461)
    at Object.fireWith [as rejectWith] (application-2a4036678f06d33a1bcd0de8414e2b02b36e2438af5cebb73d658a8215442242.js:2:12214)
    at i (application-2a4036678f06d33a1bcd0de8414e2b02b36e2438af5cebb73d658a8215442242.js:3:15954)
    at XMLHttpRequest.<anonymous> (application-2a4036678f06d33a1bcd0de8414e2b02b36e2438af5cebb73d658a8215442242.js:3:21081)

Do you know what I am missing? :thinking:
I have checked zammad logs but couldn’t find any error

2

What are you exactly changing? How are you changing it? Directly in the text field or are you fiddling around…?

3

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