Cannot finde .env (Zammad Slow)

Infos:

  • Used Zammad version: 5.2.x
  • Used Zammad installation type: (source, package, docker-compose, …) source
  • Operating system: Ubuntu
  • Browser + version: Chrome

Expected behavior:

Actual behavior:

Steps to reproduce the behavior:

Hey All,
actually my Zammad is very Slow if i Update a Ticket, or only refresh my Overview ( small Overview with 36 Tickets).

I read a lot of “Zammad very slow”… and try to find my .env file to change some Setting, from this Desicussion:

but i don’t finde the file to change this: zammad config:set WEB_CONCURRENCY=4

Some Ideas?

You’re mixing things up here + you’re trying to follow posts not matching your system.
The so called ‘env-file’ is only relevant in docker environments (i’m pretty sure someone mentioned that in said posts).

Since you’ve installed via source you’re not looking for a file - you’re looking for the needed commands. The post you linked stated said commands + you’ve stated one yourself.

Nevertheless i’d recommend reading this carefully (especially the warnings) before copy+pasting anything:
https://docs.zammad.org/en/latest/appendix/configure-env-vars.html#

cheers

1 Like