Cannot add user to organization


  • Used Zammad version: 3.1.x
  • Installation method (source, package, ..): Ubuntu package (18.04)
  • Operating system: Ubuntu 18.04
  • Database + version: default
  • Elasticsearch version: 6.8.2
  • Browser + version: Firefox 68.0.1

Expected behavior:

  • Open User-Dialog
  •  Search in Field "Organization" for an existing organization and select it
  •  Click the Save-button

Additional Infos:

  • elasticsearch is running
  • the user and the organization list is not empty

Did you rebuild the search index already?
Are there errors within your elasticsearch.log?
Any fancy (leading with WARN or ERROR) within the production.log?

Thank you for your reply.

Deleting the index with the command curl -XDELETE localhost:9200/zammad* manually and rebuild with zammad run rake searchindex:rebuild has resolved the problem.

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