Cannot add custom integration link under "Integrations → Links"

Technical assistance
1

:clipboard: Infos:

  • Zammad version: 6.5.0 (self-hosted)
  • Installation type: Package (.deb, Ubuntu)
  • Operating system: Ubuntu 20.04 LTS
  • Browser: Tested on Chrome, Firefox, and Safari (also iPad)
  • Role: Admin (full permissions)

:white_check_mark: Expected behavior:

As an admin, I want to add a custom integration under Admin → Integrations → Links.
There should be an “Add Link” button or option to define a new external tool link.

:cross_mark: Actual behavior:

  • The left sidebar under “Integrations → Links” shows the existing categories (Zammad, GitHub, etc.)
  • But the main panel stays empty, and there’s no way to add or configure a new integration
  • I cannot find an “Add” button or any input option for creating a custom link
  • Even with full admin rights, I’m unable to edit or create new entries

:repeat_button: Steps to reproduce:

  1. Go to Admin → Integrations → Links
  2. Sidebar categories are visible
  3. The rest of the page is blank (white space)
  4. There’s no interface to add a new link

:magnifying_glass_tilted_left: What I’ve already checked:

  • Verified I’m logged in as admin with all permissions
  • Tried in different browsers and devices
  • Confirmed JavaScript is enabled and no adblocker interferes
  • Looked through documentation and changelogs

:red_question_mark: Question:

  • Is this a known issue or limitation in Zammad 6.5?
  • Is the “Links” section deprecated or disabled by default?
  • Are there any hidden permissions, feature toggles, or custom roles required to activate the integration link feature?

Thanks in advance for your support! :folded_hands:
Happy to share logs or screenshots if needed.