Infos:
- Used Zammad version: 4.0.x
- Used Zammad installation type: (source, package, docker-compose, …) package
- Operating system: Debian 10
- Browser + version: n/a
Expected behavior:
- When
zammad run rails c
is run on terminal, interactive console should be opened
Actual behavior:
- The error below is shown and console doesn’t open:
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:21:in `require': libreadline.so.7: cannot open shared object file: No such file or directory - /opt/zammad/vendor/ruby-2.6.6/lib/ruby/2.6.0/x86_64-linux/readline.so (LoadError)
Steps to reproduce the behavior:
- Entering
zammad run rails c
on terminal.
Greetings,
I suspect this is issue is not directly related to zammad installation but the system-wide packages rails may need, so I didn’t post on github issues. Here is the full output:
Traceback (most recent call last):
42: from /opt/zammad/bin/rails:9:in `<main>'
41: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/dependencies.rb:291:in `require'
40: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/dependencies.rb:257:in `load_dependency'
39: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/dependencies.rb:291:in `block in require'
38: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:29:in `require'
37: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:20:in `require_with_bootsnap_lfi'
36: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/loaded_features_index.rb:65:in `register'
35: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:21:in `block in require_with_bootsnap_lfi'
34: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:21:in `require'
33: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.6/lib/rails/commands.rb:18:in `<main>'
32: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.6/lib/rails/command.rb:44:in `invoke'
31: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.6/lib/rails/command.rb:70:in `find_by_namespace'
30: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.6/lib/rails/command/behavior.rb:79:in `lookup'
29: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.6/lib/rails/command/behavior.rb:79:in `each'
28: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.6/lib/rails/command/behavior.rb:80:in `block in lookup'
27: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.6/lib/rails/command/behavior.rb:80:in `each'
26: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.6/lib/rails/command/behavior.rb:84:in `block (2 levels) in lookup'
25: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/dependencies.rb:291:in `require'
24: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/dependencies.rb:257:in `load_dependency'
23: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/dependencies.rb:291:in `block in require'
22: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:29:in `require'
21: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:20:in `require_with_bootsnap_lfi'
20: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/loaded_features_index.rb:65:in `register'
19: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:21:in `block in require_with_bootsnap_lfi'
18: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:21:in `require'
17: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.6/lib/rails/commands/console/console_command.rb:4:in `<main>'
16: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/dependencies.rb:291:in `require'
15: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/dependencies.rb:257:in `load_dependency'
14: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/dependencies.rb:291:in `block in require'
13: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:29:in `require'
12: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:20:in `require_with_bootsnap_lfi'
11: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/loaded_features_index.rb:65:in `register'
10: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:21:in `block in require_with_bootsnap_lfi'
9: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:21:in `require'
8: from /opt/zammad/vendor/ruby-2.6.6/lib/ruby/2.6.0/irb/completion.rb:10:in `<main>'
7: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/dependencies.rb:291:in `require'
6: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/dependencies.rb:257:in `load_dependency'
5: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/dependencies.rb:291:in `block in require'
4: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:29:in `require'
3: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:20:in `require_with_bootsnap_lfi'
2: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/loaded_features_index.rb:65:in `register'
1: from /opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:21:in `block in require_with_bootsnap_lfi'
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/bootsnap-1.3.2/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:21:in `require': libreadline.so.7: cannot open shared object file: No such file or directory - /opt/zammad/vendor/ruby-2.6.6/lib/ruby/2.6.0/x86_64-linux/readline.so (LoadError)
I am trying to access the console in order to delete test organizations etc on production installation. I am using the instructions in the guide below:
https://docs.zammad.org/en/latest/admin/console.html#start-zammad-s-rails-console
Here is some of the most recent commands I used trying to fix the problem:
tail -f /var/log/zammad/production.log
zammad run rails c
zammad run rails c
rails c
rails
zammad run rails c
RAILS_ENV=production
zammad run rails c
RAILS_ENV=production rails c
zammad run rails r ‘Setting.get(‘system_bcc’}’
zammad run rails r 'Setting.get('system_bcc'}'
zammad run rails r "Setting.get('system_bcc'}"
zammad run rails r 'Setting.get("system_bcc"}'
zammad run rails r 'Setting.get("system_bcc")'
zammad run rails p r 'Setting.get("system_bcc")'
zammad run rails r 'p Setting.get("system_bcc")'
zammad run rails r 'p Delayed::Job.count'
zammad run rails c
zammad run rails r 'p Setting.get('fqdn)'
zammad run rails r 'p Setting.get("fqdn")'
rails
whereis rails
zammad run /opt/zammad/bin/rails c
/opt/zammad/bin/rails
gem env
ruby -v
gem install rails
ls
less /var/lib/gems/2.7.0/extensions/x86_64-linux/2.7.0/websocket-driver-0.7.5/gem_make.out
sudo find / -name rails*
find / -name rails*
/opt/zammad/bin/rails c
bundle update --bundler
gem install bundler:1.17.3
/opt/zammad/bin/rails c
zammad run rails c
bundle env
head -n1 $(which bundle)
rbenv rehash
where rbenv
sudo find / -name rbenv*
zammad run rails c
RAILS_ENV=production rails console
RAILS_ENV=production; rails console
zammad run rails r 'p Setting.get("fqdn")'
zammad run rails r 'p Ticket.destroy_all'
I do realize some of them are irrelevant, but I may have made it worse by installing irrelevant packages (such as conflicting version of rails etc.)
Non-interactive commands work just fine, I was able to delete all tickets for example. I can also use it with p
and it shows the output of operations, however I’d like to have interactive console as well.
I also installed libreadline-dev. I may need some linking, but I am stuck. Any help is appreciated.
Thanks in advance and big kudos for the awesome software