You may wanna start to describe what you’re actually trying to do. This threads subject doesn’t add up to the text you wrote and may cause people on this board to send you the wrong way.
The template we’re suggestion for technical questions is this one:
### Infos:
* Used Zammad version:
* Used Zammad installation type: (source, package, docker-compose, ...)
* Operating system:
* Browser + version:
### Expected behavior:
*
### Actual behavior:
*
### Steps to reproduce the behavior:
*
Can you tell us what the problem was and how you solved it?
Could help others who run into the same thing in the future.
As for replying to a ticket: You need to configure an email address to use in the group’s config.
Aside: Next time, could you open a new thread when you have a different topic, so that threads don’t mix different questions / topics? It could get messy otherwise. Thanks!
Absolutely not. Customers cannot see internal articles.
Have a full read on the role part of our documentation, smells like you have no idea what roles you are using and this potentially means data leaks. https://admin-docs.zammad.org/en/latest/manage/roles/index.html