Can a trigger send a mail using the value of a custom field as recipient?

[retrodans]

Infos:

• Used Zammad version: 6.4.1
• Used Zammad installation type: docker

Expected behavior:

• Add a custom field to object (eg. an email textfield)
• Create trigger with “mail” action
• Mail action to have an option of “custom email field value”

Actual behavior:

No dynamic fields are given as options

The query

Is this possible through triggers or some other method in Zammad?

[MrGeneration]

@retrodans

Actual behavior:

No dynamic fields are given as options

The query

Is this possible through triggers or some other method in Zammad?

No it’s not, as you already noticed yourself.

@retrodans

Used Zammad version: 6.4.1

Your Zammad version is outdated, you may want to upgrade soon. Great features you’re missing out and… of course security updates.